Banff National Park

Very satisfied

This is a scam company. They force you to buy insurance without informing you. Do not choose this company. This is the first time I encountered such an issue after renting cars numerous times in the US, Canada, and abroad. The final bill was higher than the online estimate because they claimed I bought extra insurance, which I never did. When I picked up the car, they just handed me the keys and the contract, asked me to sign, and never mentioned anything about insurance. The whole process took one minute. In my previous rentals, if they wanted to upsell insurance, they would at least ask me. This time, they didn’t say anything, just had me sign the contract, then the Indian guy made a few marks on the contract, but the copy I received was blank, I remember clearly. This is practically daylight robbery.

Great impression, the AVIS salesperson was very enthusiastic.

I booked a Chevrolet, but I got a Jetta at the site. There should be a refund for the price difference!

The service was acceptable, and the car handover process wasn't complicated. Although our English isn't very fluent, the communication was relatively easy. Overall, we were quite satisfied.