Very convenient. There is a shuttle at the airport. No promotional pitches when picking up the car. Clear signage for returns. The return process was quick and smooth without any issues. Everything was perfect.

The store staff weren't friendly. At other locations, employees would accompany you to pick up the car, but here they just pointed. We had to come back to ask about the car model.

I personally use this car rental company both in Germany and the USA. The service quality is top-notch, with no additional sales or imposed services. The car return and inspection process is fast and efficient. The cars are new and in good condition, with full fuel tanks.

Thrift gave us a free upgrade to a mid-size SUV. It was very appreciated when it started snowing in Denver

Like: Costs, promptness
Dislike: All of the rental cars in the fleet (Intermediate) were pretty badly scratched up and dinged but there was no inspection of the car before we left. We had to point that out to the security person at the gate before we went the lot, to make sure that we wouldn't be blamed later.