Good

Very convenient. There is a shuttle at the airport. No promotional pitches when picking up the car. Clear signage for returns. The return process was quick and smooth without any issues. Everything was perfect.

The store staff weren't friendly. At other locations, employees would accompany you to pick up the car, but here they just pointed. We had to come back to ask about the car model.

Like: Costs, promptness
Dislike: All of the rental cars in the fleet (Intermediate) were pretty badly scratched up and dinged but there was no inspection of the car before we left. We had to point that out to the security person at the gate before we went the lot, to make sure that we wouldn't be blamed later.

Like: Used Thrifty cars. Had no issues in communication. They were ready for me when I showed up and all my information was already input.

Dislike: Car was not cleaned outside or inside from previous driver.