Tasmania-Melbourne - Great Ocean Road - Twelve Apostles - Adelaide-Uluru-Darwin

The car condition was good and relatively new. The rental and return process was simple and fast, but the service of the pickup staff was poor.

There were many pitfalls. I bought full insurance in China, which turned out to be useless. The rental company gave us two options: either a $5000 deposit, which would be returned after 6 weeks with a 2% credit card fee and 4-6% exchange rate loss, resulting in a $300-400 loss; or buy their insurance at $45 per day, totaling $270 for 6 days and no $5000 deposit. Reluctantly chose the second option, which started a 6-day nightmare of a motorhome trip. The vehicle had already run 159,000 kilometers. Is this really a 3-year-old car? The dashboard looked like it belonged to a 10-year-old car. It was a Toyota Hiace. At speeds over 60 km/h, the tire and wind noise were louder than a plane taking off. The driver at the front couldn't hear the passengers at the back. We only slept in the van for one night because it was too uncomfortable. If you have three people, it’s better to rent a six-person motorhome for more comfort. The power system in the van was broken, one burner on the gas stove was not working, and the other burner required careful handling to ignite. Returning the vehicle, they required the exterior to be cleaned, otherwise, there was a $150 cleaning fee. This was not communicated clearly by the rental agency, leading to a very poor impression of the service.

I was the only one picking up the car when I arrived, and the process went smoothly.

Got lucky with a free upgrade to a Mercedes automatic. Apollo is fantastic!

They gave us a faulty car, which sometimes switched to F gear by itself. There was no manual provided, so we had no idea how to resolve issues. We had to call roadside assistance each time, and it took about an hour to wait for them. We called roadside assistance twice for the same problem, and they couldn't fix it. The assistance personnel suggested we find the manual at a dealership, saying they couldn't diagnose the problem without it. We had no choice but to drive the faulty car all the way.