The service attitude of the rental agent, Gigi, was good. Although there was an unpleasant incident, it was resolved satisfactorily. We might choose this company again next time.
Excellent, courteous service. This company has a very small staff (only 1-2 on call at any given time) so it will take a while to get your car if there is someone else also picking up a car. Worth the wait IMO. The car we received felt relatively new (75K km Toyota small sedan) and ran very well.
My only complaint is that it was unclear how/where to pick up the car. I didn't know that the office is off-site by about 5 minutes (not walkable). Fortunately I took a screenshot of the reservation and called the listed phone number; it took a couple of tries to reach someone but then they told me they would come pick me up. Even after calling, the pick up location was very unclear and I had no idea what kind of van/vehicle to look for. Once we were there, the staff was extremely kind and helpful. Very happy with my choice to go with Discount Car Rentals!
Overall - excellent value for the money! Will definitely rent from them again next time I'm in Queenstown!
About QEEQ:10.0/10
Couldn't have been an easier transaction. Was able to effortlessly purchase extra insurance and choose my car type. No hassles and by FAR the best price online!
“We were not happy because car needed to be 4wd to go skiing. The car we got was only 4wd”
About Discount Car Rentals:6.7/10
They were good not charging us for after hours fee due to delayed flight
About QEEQ:7.0/10
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Relevant Reviews on Discount Car Rentals Queenstown Airport
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