I originally booked the most expensive full-size Jeep, but was given a Chevrolet Equinox instead. I thought they were the same class so I didn't mind. After returning home, I found out that the Chevrolet Equinox sells for only a bit over ten thousand dollars domestically. If I had known, I would have booked a much cheaper small-sized SUV!

The company is great!

Due to airport issues, the car rental company was closed and had insufficient inventory. I didn't want to wait indefinitely without results. The SUV I reserved was unavailable, so I had to switch to a Kia Soul. They told me the price was the same, but it's obviously not! They didn't refund me the difference.

The rental location is just outside the arrivals hall. There was no line at the counter, and the car pick-up is nearby. Very convenient.

They really misled me. I bought full insurance, but accidentally scratched the door a bit, and they demanded a 500 CAD compensation, saying full insurance only covers costs beyond 500 CAD.