When driving out of town, I noticed a strange noise from the car. I contacted the company, and they provided a car replacement option. Although I didn't need to use it, I felt their service was good. The pick-up and drop-off procedures were also simple.
The insurance visible to the counter was different from what I booked. No matter how I explained, they didn't understand. Ultimately, I had to seek help from local customer service who talked directly with the counter to resolve the issue. Luckily, we were two people. If we were traveling with kids or the whole family, the 2-hour delay would have been a bigger hassle. Who is responsible for this loss!!
Our flight was delayed for two hours, but we could still pick up the car as scheduled. There were a lot of people, so we had to wait in line for over an hour.
“Great car , east to drop off the car , very difficult to decide what insurance to choose & expensive”
About Alamo:8.0/10
Insurance is confusing to choose , wish it was cheaper and easier to buy
About QEEQ:8.0/10
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