When returning the car, we called the company but no one was there. They said they went to a religious service. We returned after refueling but still, no one was there, and we had to wait. There was a small scratch on the left rear side during the inspection, and we were told it was no big deal. A week after we returned home, we received a bill for 641 NZD for the damage.

Extremely poor attitude, unable to provide a clean vehicle.

The company is run by a young couple. The owners are very friendly! The car was new. When an accident happened, they were very considerate. It’s comforting to have support from fellow countrymen when facing difficulties abroad. Overall, it’s a great New Zealand car rental company! Highly recommended! Next time I go to New Zealand, I can contact them directly without going through a platform.

I felt wronged because in the return was asked a damage to the wheel that I did not and later charged to my credit card (value of NZ$ 138.00). They simply sent a document (like a repair company) from Lovetrip itself with the cost of repairing to wheel.

How do I proceed in this case?

Car was broken when it’s given to us on the first day and there was no other car can be replaced. The car was temporary fixed so we drove it home and found it still broken the next day which caused we are unable to use this car for the entire trip! Lovetrip doesn’t willing to provide full refund but only accept to refund first 2 days after several requests.