Very good

There was hardly any queue, possibly because of the time we arrived. We had a dedicated car to pick us up from the airport. It's a family business, and both the owner and his wife were very friendly. Unlike in China, you need to be aware of the deposit policy. It's not like Shenzhou Car Rental where the pre-authorization is immediately unfrozen upon return. The pre-authorization for my rental was 2500 NZD. Since we were heading to Sydney for our next stop, the owner's wife manually released the pre-authorization for us, although it might take some time to process. So if you have a tight budget, do prepare for this. Overall, it went smoothly, and I will rent from here again for a longer trip with family.

Value for money

I felt wronged because in the return was asked a damage to the wheel that I did not and later charged to my credit card (value of NZ$ 138.00). They simply sent a document (like a repair company) from Lovetrip itself with the cost of repairing to wheel.

How do I proceed in this case?

The car was exa tly as described. Very clean also. Smooth pick up and drop off process. The only 2 things i didnt like is the charge for being 30min late on dropoff was half the amount we paid for the 10 days rental. Also they hold a charge on your credit card for the deposit which is reversed on dropoff however i am now having issues with the bank as to where that is. Ive always hated deposits on a credit card. I rather give cash and get cash back on return

Very good