It was a great experience!

Terrible experience. We purchased the full supplementary insurance, but the staff claimed it wasn't valid in Germany and persuaded us to buy an additional 350 euro insurance. Their German-accented English was hard to understand.

The front desk staff of this company was extremely rude, and the process for renting a car was very disorganized. What is even more outrageous is that they charge an exorbitant car cleaning fee: 60 euros (including tax) for a Golf. Additionally, if you do not refuel the car fully, they charge three times the market rate for the fuel. I highly recommend not renting from this company. Opt for well-known brands like Europcar, Sixt, or Hertz instead.

The staff pushed the insurance. I remember saying I already bought insurance, but perhaps I didn't fully understand the staff's explanation, leading to unknowingly purchasing expensive insurance. A costly lesson—everyone should be cautious!

The queue was very slow, and the car I got had issues.