The staff at Europecar had a very poor attitude. Even though I provided all the necessary documents, they said my license translation wasn't stamped and refused to rent me a car. They also refused to communicate with the customer service of the booking platform.
Fast and efficient service with a warm and friendly attitude. We arrived almost 3 hours early and were able to temporarily store our luggage at the store. They balance principles with a human touch. The frozen credit card amount was released just 8 hours after returning the car, which is a practice worth learning for other rental companies.
We booked a Passat because we had a lot of luggage and there were five of us, but ended up with an Arteon station wagon instead. The trunk space was still decent—just enough to fit our luggage, including two 25-inch suitcases.
Pickup was very convenient, but returning the car was confusing. The drop-off location was inside a multi-story garage with no visible counter. We had a hard time finding an attendant to return the car, and the next day received a call saying the car wasn't returned. Seems like there was a communication mishap.
The originally reserved car (Passat wagon) was not provided. The replacement was clearly not in the same class (a regular Hyundai). Paid over 100 euros extra for a Volvo wagon, but did not feel any service upgrade. Will not choose this company again!
About QEEQ:8.0/10
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