Europcar is okay, but the cars I get from them are often below my expectations. This time I received a Volkswagen T-Cross, which wasn't even listed, so I had to reluctantly choose a Volkswagen Golf. Could you tell me if the car class was downgraded? If so, can I request a refund?
There was no manual inspection when picking up the car, but they claimed there was a scratch on the wheel rim when returning it. Thankfully, I had purchased full insurance.
They said there were no cars available and kept suggesting more expensive options. I was in a hurry and ended up paying double. Can only give three stars.
Satisfied. I lost my phone holder in the car. Please inform the rental company that I will visit the airport return location tomorrow morning to retrieve it.
It's okay, maybe it's the rigid thinking of Germans, it's understandable. The steering wheel is too loose, which makes turning on the highway a bit difficult. This is a major issue.
We had booked a Mercedes E-Class, but were informed at pickup that only an Audi A5 was available. With five of us, it felt a bit small. We wanted to exchange it for another model but were told no other cars were available. On the bright side, the car was new and very clean.
It's okay. It felt like an eternity walking from arrival to the car rental location. The staff's attitude was mediocre late at night. Unfortunately, my flight landed after midnight, and despite email communication with the platform, the Europcar desk first denied receiving any email and then insisted on charging an extra service fee. Honestly, I understand the policy, but as a loyal Europcar customer, I just have to vent a little about this Munich Airport location.
Very satisfied. The rental location and parking lot were very easy to find. However, an additional 19% tax was charged at pickup. The car had only 9 kilometers and still had the slight new car smell, reminding me of when I bought my own car. Returning the car was also easy to find, and the staff member was very friendly and even personally took us to the drop-off point.
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