Thrifty Car rentals did not recognise the Easy Rent brand and sent us to the wrong counter.
P.Cochrane
United States
Reviewed: Fri, Jun 14, 2019
About Thrifty:8.3/10
Assistant told us we did not have a zero excess when on later checking we did. Charged us extra which was later refunded by the excellent staff at the returns area
Professional service for pickup and drop-off was smooth, with a simple and quick process. The provided vehicle was in good condition, and there was no hard sell on insurance. The only downside was that the store's phone was not always reachable, but everything else was great.
“All 3 people I interacted with were professional, friendly and pleasant, and easy booking process.”
About Thrifty:10.0/10
All 3 people I interacted with were professional, friendly and pleasant. They say "people remember how you make them feel" and I left each interaction with a smile and feeling great. Whoever checked me in was a very professional young man who made me feel like my time was valued, I was taken care of. He advised me on my routes re the ezpass. The gentleman downstairs and the gentleman at pick up were friendly and funny (even at 430am!). GREAT job all around everyone.
About QEEQ:10.0/10
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Thrifty Car rentals did not recognise the Easy Rent brand and sent us to the wrong counter.
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