Acceptable

The car provided was not the same as the one booked. The staff will persuade you to pay extra for an upgrade and the waiting time for the exchange is very long.

The Calgary pickup location did not provide the Grand Cherokee we reserved; instead, we got a Sahara with a lot of noise and a leaky roof. Additionally, one of the two keys was wrong. The Vancouver airport drop-off location deserves a five-star rating! The inspection officer and the staff were very helpful.

Overall dissatisfied. The upselling at the counter was expected, the slow car handover was tolerable, but the additional charges were unacceptable. I clearly declined extra services at pickup but was still charged for them. Due to time constraints, I couldn't argue upon return. Managed to get part of the charges refunded through the rental platform, but there were still unclear charges.

言葉の壁はありましたが丁寧に笑顔で説明してくれました。

安く借りることができました。