Terrible experience, but why the extra charges??? My deposit had an unexplained extra charge of over 1000 yuan!!! The car was inspected at drop-off with no issues! The fuel tank was also full!!!
EUROPCAR is a good car rental company. The car had a few minor scratches when I picked it up. To avoid any issues when returning the car, I took photos of the scratched areas during pickup. The return process was smooth, and they didn’t inspect the car in detail. The deposit was also refunded promptly.
The counter staff has poor English skills and can't communicate clearly. There is no one to assist in finding the car in the parking lot, which is a significant difference compared to other rental companies.
The waiting time was acceptable. I mistakenly booked the wrong date, a month late. Ended up renting a new A5 convertible at the last minute for 500 euros a day.
“Good, but reservation should have had been honoured.”
About Europcar:7.0/10
Europcar was informed by Easyrentcars that I will be late to pick up the reserved car. Despite that, I was informed that the car I reserved was gone and I had to pay extra for another car.
About QEEQ:7.0/10
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