I arrived a day late, and they didn't have the car I had reserved, even though I paid for that day. They shouldn't have given away my car. They told me the car I wanted wasn't available and I had to switch to another one, which required an additional 1400 AUD, about 6700 CNY. The new car had much lower cargo capacity, making it very difficult to fit my luggage. Additionally, there was a very long queue at the store. The overall experience was terrible!
On-site we were persuaded into a $400 insurance. Experienced drivers don't really need it since traffic in Australia isn't that congested, and people generally follow the rules. Even on rural gravel roads, it's not as chaotic as you might think.
The car rental process was smooth, but most of the staff at the rental company were Indian, and their English was hard to understand. They didn't clearly explain we needed to buy insurance. Even three days after returning the car and leaving the country, they charged us an additional $70. The rental company's staff helped us contact them to find out it was an insurance fee. It's strange why they didn't charge the full amount upfront, but only after returning the car and a few days later.
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