Excellent service

Excellent

It's okay.

Picking up and dropping off the car was very convenient. The car didn't have a full tank of gas, so I had to refuel it and ended up being more than half an hour late in returning it. The car was also very dirty and I thought I would be required to wash it, but the staff member said it wasn't necessary.

Apart from the car being rather old, average cleanliness, and having several scratches, everything else was fine. The rental and return processes were quick.

We went to two AVIS rental points, and all the attendants were from the Middle East with very poor attitudes. The car broke down on the road the next day, and we waited by the roadside for a full 4 hours before a tow truck arrived after we made the call. Although they replaced the car for free, the new car had much lower specifications. Very disappointing. Despite Zuzuche repeatedly emphasizing that AVIS rentals only require a Chinese second-generation driver's license and no translation, the local AVIS refused to rent to us without a translation. In the end, we had to switch car rental companies to resolve the issue.