The fuel deposit was never refunded. Additionally, I was charged again for adding a driver and for cross-border fees when returning the car, totaling 18,000 RSD. I reported this issue to the car rental platform multiple times, but never received a direct response. I hope they address this issue soon and provide a fair resolution.

Convenient and fast.

Had to wait in line for over half an hour to pick up the car, and returning it took about 40 minutes too. Plan ahead if you have a flight to catch.

The procedure was quite slow

The rental company staff did not follow the proper procedures and deducted over 1000 RMB from us without sufficient evidence. The communication and coordination by the rental platform were clearly inadequate, and we did not receive any of the requested photos from the rental company. The final result was unsatisfactory and frustrating. Lesson learned: Make sure the rental company follows procedures and take plenty of photos as evidence before renting.