Seamless

The order reminder was to call the car rental company upon arriving in Manchester, they would pick us up at the airport and take us to the rental location. On June 15th, after we arrived at the airport, we contacted the rental company several times, and each time they said they would come immediately. Even the staff at the airport information desk and the traffic coordinators helped us call the rental company. However, we waited at the airport for over an hour before they arrived. When we finally got to the rental location, there were only three customers ahead of us, but we still had to wait another hour. During the car pick-up procedures, the staff continuously tried to sell us insurance. On June 17th, when we returned the car, the company claimed we had exceeded the mileage by 190 miles and needed to pay extra. We pulled out our rental order, which clearly stated a maximum of 432 kilometers. The initial mileage was 6333 miles, and when we returned the car, it was 6570 miles, totaling 237 miles, which is 379.2 kilometers, not exceeding the 432-kilometer limit. After we pointed this out, the staff apologized and admitted their mistake. The service of this car rental company is truly subpar, and we will be more cautious in choosing next time.

There wasn't a long wait time in line, but the customer service tried to upsell expensive insurance.

The price I thought I was going to pay was no where near the final price. You should be upfront on prices, because you know at the end of the day you know people are in a place where they cant say forget I’ll go somewhere else. They just want to be on their way. Also, you have to get out of the space you currently in, it is way to packed. People shouldn’t have to lug their bags to the bus because there’s no room for the bus to turn around.

Counter staff very friendly bit of a hard sell for extra insurance which i told them i had already bought. New staff though so probably told to try and sell. Car had all scratches on it which is unusual for them usually pristine but no trouble when i took it back

The counter staff in particular Mr a Patel was very rude. I've emailed a complaint to Green motion regarding what ID is required. On their website & on the recorded information when you call the branch they state you only need a driving licence & proof of address, I didn't arrive on a flight. I had to return back home to get my passport a 40 mile round trip.