There was a last-minute car change. The counter said that the reserved car was unavailable and offered an upgrade. After agreeing, went to the parking lot and found no car in the designated space. Asked a staff member and was told there were no cars left. They switched to another car and said it was the only one available, no other options. Very frustrating.
When we arrived at the store, there were no cars available in the group we had booked. Without asking, they upgraded us to a different model that was in a higher category, and the price doubled. After negotiating, they finally compromised, and we had to choose a model that cost twice as much. They said it was the cheapest model they had available, and there were no other options. Our original estimated cost was $300, but it ended up being over $540. If we hadn't negotiated, the quote they initially gave us was $750, which was really frustrating.
Great convenience since rental came with free tank of gas and additional driver allowance! Already took out a 2nd rental!
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