Seattle

Exploited unfamiliarity with the language to upsell expensive insurance

Budget staff at Seattle airport uses some manipulative tactics. First, they ask about the number of people and luggage, then tell you that the car you booked is not available and suggest you upgrade for double the price. After refusing, the staff claim the price includes full insurance and advise you to sign electronically to save time. If you trust them, you may fall for it, as I discovered the next day that they had added duplicate insurance, which cost almost as much as the car rental.

Waited a long time to get the car because the model I reserved wasn't available. They eventually gave me a Jeep, but it was an older model. It looked larger, but had less luggage space than the full-size sedan I originally booked.

The attitude was acceptable, but they didn’t provide the car model I needed and even asked for an upgrade fee. I was too lazy to argue, otherwise, I would have pushed back. I won't use them again in the future.

Great company with excellent customer service.