I booked three identical cars several months in advance, but when picking up, none were available. They said the cars were rented out and hadn't returned yet, and I might have to wait for hours with no guarantee of availability. We had to downgrade to smaller models, but the price didn't drop. It was twice as expensive as renting through other platforms.
Very unhappy, the provided pickup address was incorrect, the reserved car was not available, staff were arrogant, and eventually only offered a much smaller Toyota. Luggage had to be squeezed onto the seats, plus they wanted additional charges.
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