車はとても良かったし、日本語を喋れるスタッフがいたので心強かった。

ラインで事前に連絡くれたり、カスタマーサービスへ質問してもとてもすんなり回答が得られた

Good, but the return process was a bit slow

The service was satisfactory.

Overall, both the pickup and return were quite okay, but the side mirror of the car was already broken and cracked. While driving on the highway, the cover flew off. In the end, they demanded we pay 1600 RMB for a side mirror cover. 1600 RMB for a side mirror cover?? That's daylight robbery. We specifically recorded a video during pickup showing the side mirror was cracked. But they insisted it was just scratched. Anyway, it's a total scam. It's my bad luck. Do not rent a car from this company. They're incredibly shady.

This is my second time renting from YESAWAY. After placing the order, I was contacted by a representative very quickly. It was extremely convenient!