Very satisfied

the car was super great, and new ( only doing over 1000 KM ) we loved it and the family enjoyed it. the staff on the airport was so kind and helpful, she was helping with a smile.

the platform is super easy and it works great with comparing all the sites and find the best price. had the price drop protractor but did't notice a different and i'm assuming the price didn't go lower than the booked one. one suggestion, it would be great to be able to chose the exact vehicle instead of ( this car or similar .. like you see an image for a Mercedes and then you end up with VW for example )

Everything was running smoothly until you return your car. The staff didn't informed us that we had the right to request a Budget staff to counter-check again, the car condition during collection & collect an inspection chit from them before driving off. Upon returning, they found a small scratch above the side window near the car roof & asked me whether I had any "inspection chit" during car collection & I said "No". INLn the returning document, they wrote "everything is returned as it is" & didn't gave me any copy of the documents or acknowledgements that everything is okay. A few days later, an email notifying me that a damaged bill was charged into my credit card. When I requested for further details, they just replied you with an email stating "It's all in the T&C. Please refer to it" ... After that, they have not replied to any of my emails seeking further enquiries & explanations of my situation. A very dissatisfied return indeed.

Easy to use and convenient.

Counter staff very pleasant and efficient and suggested a more suitable car, which was super! Will use again.

Booking was easy. Communication was great.

The car was brand new but overheated and left us stranded. In South Africa thats a serious position to be in. Customer service at budget took more than an hour to get back to us with a plan. They came and picked up the car and we never heard from them again!