The service was really slow. I had an appointment to pick up the car at 8 AM on June 6th, but only got the car around 9:30 AM. I rented the car for seven days, so if I picked it up at 9:30, I should have returned it before 9:30. However, they still required me to return it by 8 AM, and charged me nearly 30 euros for an hour delay.

They always give me Japanese cars and won't let me change.

The original model was an electric 5-door with a large trunk. On site, they said the same class of electric car does not have 5 doors. How can it be considered the same class if it doesn't have 5 doors? The staff said I would have to pay an extra 90 euros to upgrade to an Alfa Romeo or 60 euros to switch to a gasoline 5-door car. Whether electric or gasoline, the Fiat 500 is the cheapest model with the least space. How can it be considered the same as a 5-door car? Additionally, I checked the new electric Fiat 500 in recent years should have a range of over 400 km when fully charged, but this car showed only 200+ km at 96% charge. Clearly, the rental company deliberately bought the base model battery. After a round trip to Mataro for a meal, it had only about 40% left, so I had to pay an extra 28 euros for electricity. Furthermore, if not contested, the electricity cost is calculated as if it was 100% charged, not 96%. Even more absurd, the first car only had 81% charge. Be cautious when renting an electric car from this company and inspect everything thoroughly, including body scratches. The car checklist was also inaccurate, and if you're not careful, you might get charged for any damages when returning the car.

At Barcelona International Airport, this Budget company added comprehensive insurance fees without informing the customer. They used the customer's electronic signature without permission and engaged in deceitful practices, making it impossible to file a complaint. Although the amount of money involved is not large, their behavior is very malicious.

Not bad