You need to wash the car before returning it. They took a deposit for half a tank of fuel when I picked up the car and refunded it upon return. I originally booked a Ford Focus, but they said it wasn't available at pickup and gave me a Hyundai instead. The car was very new.

1. Waiting for 45 minutes at the counter 2. Several warning lights were on (ABS, temperature, etc.). I was told that this is normal. 3. Fuel fraud. Paid for full tank and was told to get refund when returning the car. I then learned, only refund is provided if returned full. No partial refund, which was not explained to me.

Didn’t have the car I reserved. Needed to get it a day later. Too much time wasted for nothing

The counter rep was pushy and lied to us about the costs we had to pay. We were totally dissatisfoed with this company and will not be using them again.

Excellent service and vehicle for the third time in last two years. Listened to our request for a no- smoking car and gave us a brand new KIA.