When communicating with the store about returning the car early, the staff said they would only charge for the days used and send the bill to the rental platform, which would then refund me. After returning, customer service asked for a recording and a handwritten statement. I've lived in Europe for almost ten years and believe that a promise is a promise, but I got cheated this time.

Before renting the car, I took photos and videos, but still couldn't avoid the rental pitfalls in Serbia (charging for damages upon return). This isn't just one or two companies' issue, it's a common practice. When I picked up the car, nobody checked it with me. Upon return, the inspection staff claimed there were scratches. I showed the prepared photos and videos, but they had polished the scratches when I picked up the car. The videos only showed the scratches on the front and rear, not on the doors. After comparing the evidence, the inspection staff apologized, but the counter staff refused to budge, focusing only on the door scratches which weren't in my photos. They even suggested I complain to the head office. Despite obvious evidence of continuous scratches, they insisted. Finally, they asked if I bought insurance. When I said no, they charged me 60 euros. I accepted since I had a flight to catch, considering it a lesson. Make sure to spend at least half an hour inspecting the car thoroughly when picking it up. If you're wealthy, feel free to ignore this advice.

Very fast service, no issues

I clearly stated before departure that I needed to cross into Albania, but Hertz did not respond that it was not allowed. I was only informed on the day of pickup, which seriously affected my trip.

Very dissatisfied with the arbitrary vehicle switch. I paid for a mid-size car but ended up with a compact one at the store.