Overall, I give five stars for the car rental experience, but I deduct two stars for the Avis customer service during car return. A female employee named Glacé had an extremely impatient and rude attitude, as if I was there to borrow money instead of returning a car. When I couldn't find the return location for the first time, she even said 'Oh my goodness, how can’t he do it.' I strongly request that this review be forwarded to Avis as an official complaint!

Excellent service attitude, they stayed late to help us pick up the car! Not as bad as some reviews said.

The rental company service is mediocre, long waiting line, booked an SUV but got a standard sedan instead, and was told it's the same class. I booked more than two months in advance.

A new car with 10321 miles, in good condition and clean. Friendly staff, straightforward procedures, no extra requirements.

Used AVIS in both Germany and the UK. The overall service was nothing special but also had no issues. However, both times I was given a car that was a lower tier than the model advertised online.