Recommend insurance, but the attitude of the counter staff was poor when returning the car.

Forced to buy insurance, no details provided for road fees, car did not match booking. Booked a Mitsubishi but got an MG instead, which had scratches. Due to time constraints, had to buy full insurance for $137.00. Otherwise, a $1000.00 deposit was required. Now, they have deducted road fees three times without providing specific times and locations. Dissatisfied.

The car we got had worn out shock absorbers...

The rental office is located outside Sydney Airport and you have to wait for the shuttle to come round. Other than that, the staff were friendly and quick. Overall, a positive experience.

The serviceman at the counter insisted I needed an international drivers license even when it specifically said on East Coasts website that I didn’t. Only after showing him this of their own (!) website did he grudgingly agree.