Very satisfied

Asked about additional charges on the bill, they responded impatiently and unclearly

On the first day, the service attitude was terrible and wasted 3 hours of our time. They initially said an international driving permit was required and that a Chinese driving license was not acceptable. After consulting with the manager and checking the documents, they said it could be done but that personal third-party insurance was required, and the insurance documents needed to be provided! It was an unreasonable demand! Fortunately, we had a temporary green card, which allowed us to proceed. In all my years of renting cars, this was the first time encountering such an unreasonable demand! It took from 11:00 PM until 2:30 AM the next day to complete the process!

Well maintained vehicle Had it ready. I had to wait for 60 min before I could get to the counter

Best price I could find. No issue booking

Despite us being delayed in immigration due to queues and not getting to the counter until two hours after pickup tome the vehicle was not initially ready. The staff at the counter offered me a mini van instead which I declined. I had to sit and wait approximately 30 minutes before a vehicle was found. Then the counter staff tried to sell me additional insurance I didn’t need as it was all covered through the AXA policy anyway.

Easy booking process, booked at the right tone as the Thrifty staff could not bribe I was only paying what I was paying for that class of car. I had a question to ask of EasyRentCars a couple of weeks before the start date, the question was answered and my mind was put at ease.