During my rental period, Italy experienced an outbreak, but despite this, the staff was still available when I returned the car. Although there was only one person in the store, they still offered me a shuttle back to the airport. I hope the pandemic ends soon, and Italy can regain its former vitality.
The car rental process was efficient, the service was thoughtful, the return procedure was convenient, and the vehicle was in good condition. The deposit was promptly refunded after the car was returned.
My booking said the car's fuel would be full to full. They gave me a car with 60% petrol - therefore breaking the booking contract.
I tried to return the car at 60% as required, however this was impossible to tell when filling and I filled it to 100%. They wouldn't reimburse me - they therefore got 40% worth of FREE fuel. This is a scam!!!
They also made me pay insurance on the car even though I had booked and paid insurance through Easy Rent Cars.
Lastly, they gave me a Ford, which was fine however I had requested a VW which would have been slightly bigger which I needed.
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