1. The shuttle at Milan Malpensa Airport had a long waiting time, over half an hour.
2. The car was downgraded upon pickup, and the staff had a tough attitude.
I booked a car from Avis, but ended up with a car from a brand called DR. After searching online, I found out that DR is a brand authorized by Chery for sales in Italy. Overall, the car was in good condition, with about 8000 km of mileage, and it was fairly new.
The car was great, but during the return process, they found a barely noticeable scratch on the rear bumper and charged over 100 euros. I had to claim it with insurance afterward.
Good, the service was very nice. There were a few more people during car pickup. The car provided was brand new, with less than 5000 km mileage, diesel engine, and very easy to drive.
The car provided was a 40,000 km nearly new vehicle. They proactively reminded me to take photos and videos for records. Very satisfied with their service attitude.
The service was decent, although they did try to upsell. Communication might be a bit challenging due to language barriers. They added a 30-euro towing insurance during the process, but after reviewing the payment records and communicating in time, it was refunded. However, I was charged 25 euros about ten days later, supposedly for a violation.
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