The counter staff had a terrible attitude. When returning the car, they came up with all sorts of reasons, claiming the car had an odor. Odors are subjective and hard to definitively judge, but the counter insisted on deducting a 5000 THB fee. This is outrageous and unacceptable. They clearly know travelers need to catch their flights after returning the car, yet they chose to ignore customers and delay, risking us missing our flights (I was held up at the counter for nearly an hour). It’s obvious they just wanted to pocket the 5000 THB deposit. This car rental experience was extremely upsetting. I never expected a Thai car rental company to act so unreasonably, blatantly charging unjustified fees.
The collaboration between well-known taxi companies and this company truly provides consumers with a great and convenient opportunity. The end result is a win-win or even triple-win situation.
Booked the basic package with no additional insurance on QEEQ, but purchased full insurance on-site. The cost was roughly the same, paying 800 Thai Baht for three days of full coverage. With full insurance, there was no mental burden, and car return was completed instantly. The only disappointing issue was that I was charged twice with a temporary authorization of 5,000 Thai Baht. Not sure if it was intentional or accidental—only noticed later through SMS. I specifically mentioned this to the counter staff during the car return.
About QEEQ:10.0/10
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