Got a free udgrade which was very much appreciated. The car was great and the pick up process at the counter incredibly quick. Not sure if this was because I had signed up for the Budget Quick Pass but it really worked. Faultless service and car.

Never used before but impressed so far. Like the idea the website continues to look for a better price after booking, although yet to see this work in practice.

Hired car for Northern Ireland whose road signs are mph. Was given south plates and a Speedo only in kmh Unusable. Counter staff told me to email a complaint. Useless

Horrible ad infested app Confusing interface Demands t&c acceptance every login and try’s to sneak in direct marketing No obvious customer service interface

Completed faster check in but only one queue so didn't save any time. The hire car was damaged and not very clean but were told to hand it back fully valeted. Felt as it was booked through third party, they were not as interested as with any previous bookings.

Very easy to use to book hire car. Poor quality of rental vehicle.

The only comment I have is we were disappointed to have to pay £100 insurance because we didn't have a credit card

As above

The staff where fantastic Jacqueline in particular. We had arrived in Belfast and the airline had lost my luggage, so I had no paperwork or clothes apart from what I was wearing. They helped me with everything including where I could buy some clothes. 10 out of 10 for service.