Hertz PALERMO AP Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Richard Clement

Italy

Reviewed: Sat, Jan 18, 2020

About Hertz: 8.0 /10

Great service

1 days rental

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Olivia Jeremiah

Italy

1 days rental

Reviewed: Fri, Oct 8, 2021

About Hertz: 10.0 /10

The car rental company was Hertz. Everything was excellent with no additional purchases recommended. The car was in great condition, with less than 10,000 kilometers, and the interior was almost brand new.

About QEEQ: 10.0 /10

Evangeline Den(n)is

Italy

1 days rental

Reviewed: Tue, Jul 3, 2018

About Hertz: 2.0 /10

Incorrect fuel information leads to a bad experience for customers

Isabel Jim

Italy

1 days rental

Reviewed: Sun, Nov 11, 2018

About Hertz: 10.0 /10

If you understand Italian, you can experience excellent service. Their English is average.

About QEEQ: 10.0 /10

Myron Hewlett

Italy

1 days rental

Reviewed: Fri, Aug 24, 2018

About Hertz: 4.0 /10

There were very few staff at the store, and the process was extremely slow. We waited for more than two hours to get the car. When picking up the car, they just handed us the keys and left. We had to rely on helpful people around to learn how to operate the car...

Quintina Armstrong

Italy

1 days rental

Reviewed: Tue, Oct 10, 2017

About Hertz: 2.0 /10

I rented a car from Thrifty, and the return process was extremely frustrating. It took from 3:30 PM until 7:49 PM to finalize it! Due to an incorrect return location provided by the rental service (I've already contacted their customer support to resolve this), our plan to return the car in the city center was redirected to an IKEA location even further than the airport. So we decided to compromise and head to the airport. The first time we went to the airport, the Thrifty staff said this was not the designated return location and we would need to pay an extra 55 euros. We were confused, but since we had some time left, we decided to look for the IKEA return location. After wandering in the dark and failing to find it, we returned to the airport ready to pay the extra 55 euros. Fortunately, a different staff member helped us and didn't charge us the extra fee. However, by that time it was too late to refuel the car ourselves, resulting in an additional 50-euro cost!

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