PALERMO CAR RENTAL REVIEWS

Very satisfied.

Easy to work with, responsive and timely.

Very good

The car rental company is pretty good with no major issues.

The rental company's assistant was great, and they gave us a very new car.

They sent me the wrong pickup address.

The car provided did not match the one I booked; I received an extremely damaged old vehicle. They claimed all cars were like that and had no Smart available. The staff had a terrible attitude, especially after learning I refused to purchase any insurance. They ignored my request for help with my 30 kg suitcase, and one of the female staff members complained of back pain. Ultimately, a passerby helped me with my luggage. The car was very old, had no USB port, and the central console screen was almost unreadable, so I had to use my phone for navigation. For pickup, they had to collect me from the airport, but communication was difficult in English until a local helped translate. I had to wait outside the airport for them, which was 5 km away. They charged €50 for dropping off the car at the airport, whereas my nearby hotel owner charged €30 for the ride. Overall, my 7-day rental cost me over €20 additionally, and the taxi to the airport cost me €30 for 5 km. They also charged me over €800 without explanation; I have notified the bank for investigation and they advised me to report to the police if necessary. Be careful when dealing with this company or any car rental in Italy, as even gas stations can be tricky.

A highly commendable car rental company.

I reserved a small automatic car, but they gave me a large SUV and claimed it was the smallest car available. The vehicle was very difficult to drive in the narrow, crowded streets of Sicily and consumed a lot of fuel, making the experience quite painful. On the bright side, it did improve my driving skills.

Customer service was not especially friendly and we had to wait for the cart to be delivered. The car itrself was fine.

Smooth communication, and the car was in good condition!

The staff were very efficient. You can scan the QR code with your phone upon entry and complete the process within a few minutes.

Very good

Staff were nice, not pushy on extra insurances or anything

Si

There was initially some doubts about the availability of a car beyond 6 hours from booking time, my flight was late and I was worried. They ended up giving me a bigger car and the price was slightly higher, but overall OK

The QEEQ chat was very fast in replying my messages

The store is a bit far from the airport, requiring a shuttle bus. You need to call for the shuttle and wait for it to come. If you're unlucky, the wait can be quite long, which is not a great experience.
Returning the car is better, just navigate to the store and return the car, then take the shuttle to the airport.
Insurance is recommended but not pushed aggressively.
The car I got was not ideal. I originally booked a Skoda, but ended up with a Citroen C3 with almost 40,000 kilometers on it.

V dented car, a lot of scratches, all to be documented

This company is the busiest car rental service at Palermo Airport due to the longest queues.

Great, efficient pickup and return, smooth communication, no tricks.