Quite satisfied. Photos were taken during both pickup and return to thoroughly inspect the car, which helps avoid disputes about any damage upon return. Since it is a local rental company with shorter working hours, no staff was present at the counter during return, and they didn't answer the phone. Eventually, I had to contact QEEQ customer service to locate someone. The booking specified a particular car model, but the given vehicle was not the same. It consumes fuel relatively quickly.
The service from Budget was pretty good. Unlike the car rental company we used in Sicily before, they didn't create unnecessary trouble. Returning the car was straightforward. The only issue was the car model was changed to a Toyota Yaris, which is much smaller than the Lynk & Co we originally booked.
The car inspection process was meticulous, and the procedures were clear. The price was affordable with no hidden charges. I didn't purchase the car rental company's full insurance but opted for the platform's insurance instead, which was half the cost. The rental company only reminded me that they wouldn't be responsible for claims; other than that, there were no issues. The vehicle was in great condition; although it was an SUV and relatively wide, having a rearview camera was very helpful, especially for parking in Sicily. I would choose them again next time. Their attitude was friendly, the inspection was thorough, and they provided airport shuttle services.
No real service provided; they barely explain how to use the car and don't clarify the return process. They just seem eager to finish and move on. The service is unprofessional, but they do answer questions. It feels like they're reluctant to explain things properly.
The car rental company is extremely unpleasant. During the final inspection, they used a flashlight to scrutinize the car body for scratches. Then, they checked the underside by kneeling on the ground and feeling the plastic underbody for scrapes, claiming any damage would require compensation. They said unless we recorded a video of the car's underbody when renting it, we would be held responsible. Honestly, who records a video of the underbody when renting a car? It’s just a blatant way to extort money. The staff was also rude. Absolutely disgusting experience. Avoid this company at all costs!
After two hours of driving, a tire burst occurred. It was discovered that the tire had been previously patched with a mushroom plug and was now completely unusable. Roadside assistance was requested, but communication efficiency was extremely poor, and the attitude was bad. Both the rental company and rescue phone lines had only Italian-language voicemail, forcing me to guess by pressing 1 or 2 to reach customer service. With additional help from the rental platform, it took about four hours for the rental company to dispatch a tow truck to remove the car from the road. Since the repair shop contracted by the rental company was closed on Sunday, even though a third-party rescue company was capable of immediately fixing the tire, the rental company insisted the repair be done at their designated shop on Monday due to the insurance not being purchased from their shop. This caused nearly 24 hours of delay, greatly impacting the overall trip and incurring extra expenses for lodging and taxis. Despite the tire having suffered damage at least twice with a large hole, the rental company opted to patch the tire instead of replacing it. The safety of the vehicle under such conditions is highly questionable.
The car pickup service was excellent. I purchased basic insurance on the platform and added extra insurance for over 100 Euros at the store. When returning the car, they conducted a very thorough inspection. There were three extremely minor damages that would cost only 200 Yuan to repair in China, or might not even need repair. However, the rental company charged me over 680 Euros for them. I asked what my insurance covered, and the staff told me it would have been over 1,300 Euros without insurance. Unfortunately, there's no option to upload photos here, otherwise, I would definitely upload pictures to show everyone the so-called 'scratches.'
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