Very satisfied

This rental company is located near the Waterloo Underground Station in London, offering a high cost-performance ratio. Compared to renting a car at Heathrow Airport, the prices here are more affordable. It requires two subway transfers and nearly a kilometer of walking to get here from Heathrow Airport.

1. Provided the wrong address

The only issue we have was only while picking up the car. We came on time at 9am however the car was not ready. We have to wait for them to clean the car and we told them that we were rushing. Once we get the car, we ask the staff if we need to do anything else, complete the paper work or make any deposit payment twice but he said ni. We left the place and we got a call asking is to turn back. It’s a miss communication internallh they need our credit card details for deposit. We cant turn back and I have to provide my details via the phone. Service at this Centre definately need to be improved.

Easy and smooth transaction. Rate was competitive!

Like: Fast service
Dislike: During the booking process online, the website gave us pick up option in Tower Bridge ( which we chose). But, when we got confirmation email it told us to pick up the car at Spur road address in Waterloo and not Tower Bridge. Unfortunately, Spur Road office was closed, so we had to call the agency to find out that in fact we had to pick up the car at Lower Marsh road ( Waterloo), so online booking process was a bit confusing, but overall satisfied with the service.