Overall quite satisfied. The car pick-up and drop-off process was convenient, the vehicle was clean, performed well, and was 80% new. I would give it a ten, but there was a minor issue with an extra charge for insurance, which was directly deducted from the credit card. However, this was mostly resolved after coordinating with the website and the car rental company.
The rental office was not far from the airport, so I walked there. On Christmas Day, they were closed. When I arrived, I called the office but no one answered and the door was closed. After a while, a staff member on duty appeared, giving me a scare for a moment.
Service attitude was decent, and the pick-up and return processes went relatively smoothly. The company is small and doesn't have a counter at the airport. You need to call in advance for someone to be at the office or arrange a shuttle. They tried to sell us insurance, but since we already had full coverage, we declined. The car was in poor condition, an old model with dirty seats. Even though we booked the cheapest option, such a car should not be provided to customers. The steering wheel was misaligned, the wipers were dirty, the idle noise was loud, and there were strange noises while driving. The headlights were very dim, and we had to use high beams at night. Due to the car's age, it consumed a lot of fuel. Upon returning, they claimed there was windshield damage and tried to charge us 500 SGD, but we showed them photos from the pickup, proving the damage was already there, and they dropped it. They probably say this to every customer.
Staff member James was friendly, but the vehicle's condition wasn't great. It was a Nissan March with over 100,000 kilometers. The engine made abnormal noises when starting, and it struggled a lot on New Zealand's mountain roads.
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