The pickup and drop-off process was very smooth, the staff had a good attitude. There weren't too many people, and the efficiency was high.

Good

The service was enthusiastic, worth a try.

Thought we were getting a Mis Outlander ended up receiving a Honda CRV which had no go at all. Put your foot on the accelerator 5 seconds later you'd get a reaction. Which was highly irritating on a long drive. Had a couple of sarcastic comments from the service guy at the desk as we didn't want to pay for the added insurance which was more expensive than the car hire!

be aware that they don't provide you the car you ordered, when I was there to pick up the car, I realize that they only have the cheapest car of each category. I ordered Suzuki swift, they didn't email me before hand or tell me when Im arrive at the front desk but give you a paper to collect it straight away at the garage. when you ask them why it is not the car you picked, they didn't even bother to apologize but just tell you one word "similar".