The staff were very friendly, patient, and enthusiastically recommended tourist attractions at the destination! They also helped us extend the return time.
“Great car and supportive car hire experience for a woman travelling alone”
About East Coast Car Rentals:10.0/10
Really easy to use. Great cars. Fabulous service from staff… they supported me when my car was crashed into while parked in a car park overnight. It needed to be towed so East Coast sent me a brand new car!
Upon arrival, a car came to pick us up after calling, which was quite convenient. However, there was a queue to get the car and the staff were very slow. They also tried to sell additional insurance, so make sure to allow plenty of time.
Overall, I’m quite satisfied. The staff member was very patient. My English is poor, so I couldn’t communicate well. I used a translator, and he patiently typed in each word for me to translate. It seems he also had an accent, so it was understandable that I couldn't catch everything, haha. Even the translator couldn’t fully understand him, and we had to manually input words. The part that was unclear to me was about insurance options. After communicating for about 10 minutes, I roughly understood there were several insurance types: full coverage, partial coverage, and something more basic. In the end, I chose one for $35 with a $5,500 deductible. I suggest they create an advertisement leaflet to show customers directly—it would make things much simpler.
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