Quite good

When picking up the car, they insisted I take full insurance, even though I had already purchased basic collision and theft coverage. They finally reprinted the paperwork after I insisted. The car was in poor condition, and in hilly areas like Italy, it struggled to go uphill. The return location address was incorrect; it took a long time to find the return parking lot.

1. The process took a long time, and the queue was very long. I encountered a thief while waiting in line inside the store, and my backpack was stolen. 2. I returned the car at a different airport location around 9 PM (the scheduled time). Since I couldn't find a gas station, I went to the store first to ask for directions and specifically asked the staff if it would be counted as a return within the same day if I took some time to refuel. After the staff confirmed it wouldn't be considered late, I went to refuel. However, upon returning the car, a different person took the keys, and the system recorded the return time as 6 AM the next day, charging me an extra day's fee!

Smooth check in and drop off. Helpful staff

After paying more to get a nice car it, Would have been nice to get the car we were expecting. The alternative was nice but it wasn't an Audi.