Since it was a new car, we didn't inspect it too much. But judging from the logbook at the airport pickup and return point, if it's not a new car, it should be thoroughly checked.
They said the international driving permit was not acceptable and asked for the Chinese driving license. After getting that, they said I needed a translation. When I showed them the translation in my email, they said the international driving permit was fine. That was a very frustrating experience.
First, during car pick-up, the time was very tight and customers were not given enough time to inspect the car's condition, including any pre-existing exterior damage.
Second, during car return, they inspect the car with an overly critical attitude, even penalizing for tiny scratches less than a centimeter long.
Third, during car return, the company does not accept photos taken at the time of pick-up as evidence of existing damage, which is clearly unfair.
Fourth, the company has a bizarre and unreasonable policy: the inspection done in the presence of the customer during return is not final; it gets re-inspected after cleaning, and that is considered the final judgment.
I didn’t rate it one star but gave it two stars because their service attitude is still somewhat acceptable and there is room for negotiation.
Over charged me the cross border fee.
Charged more than 200 euro for tiny scratches under the bumper.
Avoid.
About QEEQ:8.0/10
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