Serbia, Bosnia, Montenegro

Excellent. The pickup and drop-off process was clear and straightforward. The car was in good condition and had only been driven a little over a thousand kilometers.

During pickup, the attendant just threw me the keys and left. I had to call him back three times. It was 11 PM, very dark, and the inspection was rushed. It was my first time renting a car and I had no experience. My local SIM card didn't have signal (though it was a VIP card). During return, they even took photos under the vehicle saying there were scratches. There was an old, tiny rusted scratch that they claimed was my fault. If it were indeed my fault, I'd own up to it, but I've been driving for 13 years and would know. Though I'm a female driver, I drive 5000 km annually on rough roads in Yunnan-Guizhou, China. My skills are not bad.

Since it was a new car, we didn't inspect it too much. But judging from the logbook at the airport pickup and return point, if it's not a new car, it should be thoroughly checked.

Overall satisfied, but the parking lot had no staff when returning the car; had to go inside to find someone.

Very good overall. They carefully inspect the car.