When I picked up the car, the staff came up with various excuses about getting off work soon. They handed over the car and left quickly. During the return, they inspected it very carefully, especially under the front bumper, looking for scratches, and they found some. I suggest paying attention to details when renting from this company and definitely buy insurance from Zuzuche. Several Chinese customers with me encountered damage charges. Moreover, the charges are based on the damage to the entire part.
Booked a Range Rover but received a smaller Range Rover Evoque. Couldn’t fit our luggage. Rental fee was unchanged, and no alternative provided after negotiation with your company. Therefore, giving a negative review!
The staff at the outdoor pick-up location seemed a bit inattentive. During my first pick-up, they forgot to give me the vehicle registration. When I returned to the airport, they claimed I lost it and asked me to pay a 186 euro fee for the loss. As it was impossible to determine who was at fault, I had to pay the fee. They then gave me a replacement car and claimed they had already given me the keys, but later I found out the keys were still with the same staff member. Overall, the staff at the pick-up location were subpar, making it an unpleasant car rental experience.
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