The rental company is quite small with limited staff, so the wait time is relatively long.

As a car rental service, i believe the car rental service should be offered on a 24/7 basis. I had to return the car at 5:30am on 31/12/2019 before they opened shop and had to pay almost CAD20 to UBER to get back to the airport. Not cool at all.

The staff at pick up was ok. They explained everything to you. The car was nice and new. But it was not cleaned before pick up. Dirty windows, dirty on skin. The drop off process was so slow. I had to wait half an hour for returning the car.

The shuttle was small and we had to wait for 2-3 shuttles, we weren't pushy enough and a large group jumped the line and got on before us. Perhaps another shuttle at peak times? Staff helpful warning about speeding tickets and automatic photo speeding enforcement and buffer speeds.

Not sure about price protector working or not.

Small operation in YYC. Pick up and drop off at the front of the store. Need to call for pickup which takes 15-25 minutes. Rental place is about 5-10 minutes from airport. Easy processing, pickup and drop off.