The car was driven directly to the airport exit when we picked it up, very convenient. I provided the wrong phone number, and although it took a long time to find us, they did not complain at all. I saw a warning light on and thought there was something wrong with the car, so they gave us a replacement the next day. Their navigation was not accurate, they arrived two minutes late and still apologized. Excellent service!

Not bad

Just okay. If my husband didn't speak the local language, I definitely wouldn't have been able to get the car. No one came to pick us up or called us, and when you call them at the entrance, they don't speak Chinese.

Affordable and staff spoke good English. Processing at the counter in KLIA1 was swift. A counter at KLIA2 will be great to cut short pick up and drop off time. The car I had ran with a slightly worn bearing noise but the car manage to serve me well albeit the the slightlly noisy bearing issue.

The super protection insurance is the add-on to go for. It lets me drive with minimal worries knowing that I am fully protected. More member deals and discounts will be very much welcomed :)

Not sure if it was because I obtained the car a very good price, but I was provided with what at least among all the cars available the worst car, had lots of damage (dents, scratches) and mechanically not the best car as there were lots of odd sounds coming from the car when driving.