Barcelona Airport - Zaragoza - Segovia - Toledo - Madrid

The car rental service was good, but the instructions were unclear. After landing, the car we needed wasn't available in our terminal. We had to either pay more or go to another terminal. The car options (CRV Hybrid or upgraded to Tiguan) weren't different at all. They said we could just go to the parking lot, but after reaching the other terminal, we still had to handle things at the car rental center and not at the parking lot service center. This caused us to run around the airport several times. In the end, we got the Tiguan without paying extra. Online, both cars are listed as the same, and the hybrid is more fuel-efficient.

This EUROPCAR company is extremely terrible. On the Zuzuche platform, it indicated that our credit card would be accepted, but when we arrived at the store, they did not acknowledge it and said that Zuzuche platform had nothing to do with them. As a result, they didn't give us the car, refused to cancel the order, and denied a refund, wasting us thousands of yuan.

The supplier forced me to change the car model, claiming they didn't have the one I originally booked. Despite expressing my dissatisfaction, they still forced the change as I urgently needed a car. Additionally, although I had already paid for various insurances online, the foreign store ignored them and charged me again. Their attitude was extremely bad.

1. Never trust after-hours car return arrangements. Europecar in Barcelona is extremely bad. More than 20 days after returning a car, they charged extra, claiming the air compressor was damaged. This is outrageous! How can internal damage after such a long time be blamed on the previous renter? Another car had scratches when picked up, which I reported and photographed. Still, I was charged for repairs. 2. QEEQ is powerless in disputes. Despite providing photos, evidence, and reasons, there is no result from QEEQ. All I got was to wait patiently. After more than a month, there's no progress. I decided to use insurance for the compensation. 3. Always get full insurance. Without it, European car rental companies will find excuses, and QEEQ is useless. There's no way to recover your losses.

nice disc man very bad picking car site and personal no one show me about car tools and how to use