Professional and polite customer service, very enthusiastic.

Highly satisfied

It was a nightmare to get such an old damaged car. The car was soo old. It did not have any pick up. We went to mountain area and the car stopped working. We had got stranded for 12 hours with kids in car. When I informed the supplier. They took Over 14 hours to send me any help. As it was snowfall. We had life torture and spent over 600 euro to stay night and tech to any point of help. I NEED A FULL REFUND AND COMPENSATION. ELSE I WILL HAVE YO FILE AN OFFICIAL SUIT FOR CHEATING AND GIVING ME UNSAFE CAR TO DRIVE WITHOUT ANY CHECKS.

The car I had was absolutely terrible, it had 275k kilometres on it and was in a very poor condition. The brakes were extremely poor and the lights were a safety hazard. Things kept falling off in the car and I got the check engine light twice where the car would lose power. The car was a safety hazard and I would never book through this company again. Very rude staff who was inspecting the car upon handover, the person I was dealing with mainly was fine, but the person inspecting the car didn't have the decency to speak. I was looking forward to driving a safe Mercedes and what I got instead was an old beaten up dented vehicle which kept me stressed throughout the entire trip about when a new error might come up. Don't always go for a lesser known company just because it's cheaper.

You need to have suppliers who maintain a standard on their vehicles, this car was a safety hazard and not worthy of being driven on the roads.

I really appreciate the help and very good service that Mr. George gave to us. He reply immediately when we have question and he is very polite. I highly recommend to rent a car with Surprice Rent A Car, car and service are very good.