Added insurance fees without informing. Due to the language barrier, we didn’t notice and signed the contract, resulting in hidden insurance fees being deducted from the deposit.

The service attitude was very poor, and they forced us to buy extra insurance.

The staff was very friendly, and both the pick-up and drop-off were very quick.

Bad attitude. The booked car was not available, and they gave us a so-called equivalent car, but the trunk was too small to fit our luggage. After a long discussion, they said there were no cars left and asked us to switch to a sedan. If an SUV couldn't fit, how could a sedan? We reluctantly took the car, and after more than an hour, they called to say a car was available for a bit more money. Why didn't they mention this earlier? We thought a big company would have more cars and better communication, but we were disappointed. The return process was better, with good service as it was a different location.

Antalya was good. When returning the car at Izmir Airport, I searched for a long time, and no staff came out to assist.