Heathrow Airport - Oxford - Cotswolds - London

My car rental experience this time was very bad. I rented a car in July to go to the UK and returned it more than an hour late. The return location was in Edinburgh and was very hard to find. I used navigation to find the underground car park at the train station, but my husband and friends couldn't locate the return entrance. Later, customer service told me it was fine since I was already on site and the extra hour wouldn't be counted, but I was still charged. The wheel rim was slightly scratched, and after returning to China in August, my £180 deposit was never refunded and an additional £40 was charged, totaling £220. No one informed me about this unclear transaction. I will never use Europcar again.

The service was not good. They lacked problem-solving skills.

Forced to buy insurance to change the car model

Overall, everything was satisfactory. However, the daily mileage limit of 241 kilometers was not consistent with urocar's requirement of 150 kilometers. Additionally, the online waiting time for addressing issues was too long.