Seville-Cordoba-Granada-Valencia

Scheduled a pick-up time but ended up waiting for an hour and a half. The customer service kept asking companions to switch cars and sold them a product she still doesn't know. Despite having over ten people in line, only one person was assisting, and no one explained the car's condition, leaving us to figure it out ourselves.

The location is near the train station, which is fine. The first car had more than 20 scratches, but after communication, they changed it to another car, which was in better condition.

Basically satisfied, but it took a long time to find the location. I thought the store was in the parking lot, but it was inside the train station. They open quite late, and the free additional driver I booked was not acknowledged, they charged 10 euros. The car's condition was okay, but there were many scratches, which made me worry about disputes when returning the car. Luckily, there were none, which I guess they were aware of. The fuel was already full when picked up, and they didn't ask if we needed it. There was still quite a bit of fuel left when we returned it, which was a pity, but it saved us the trouble of refueling. They didn't check the notarized document, just looked at the driver's license and asked me to write down my address.

An additional tax of €8.09 per day was charged.

We've got extra charges from final invoice. Evnenthough it was existing damages from first time the pickup area!! When we picked up and returned the car we couldn't get the professional check and information from the staff.