Very satisfied. The staff are highly professional. Initially, the car provided was relatively old, with a chipped spot on the front windshield. Requested a replacement and was smoothly switched to a car in great condition. Returning the car was also convenient, with a gas station located right next to the store.
The physical condition of the car contained many small dents and scrapes but the interior was mint. Windshield and tires were in extremely good condition. The front counter staff were fun and set everything up swiftly and released the car with ease. I would rent using Europcar again without question.
About QEEQ:10.0/10
I booked using kayak and had minimal experience through QEEQ
Very good car and service from Europcar Balmaceda, friendly staff at the pickup counter in the airport terminal, staff also spoke little english wich was very helpful due to our limited spanish skills.
Europcar is amazing. We needed to change the drop off location from Balmaceda to Coyhaique and they were totally fine with it and added no extra charge for the site change. Also, this is completely an aside, but my friend lost her passport when she arrived in Chile and didn't have an address to have her new one sent to. Europcar allowed her to use their address to have her passport sent to and held it for her until she could come back and pick it up. Amazing customer service, above and beyond!
About QEEQ:10.0/10
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